Joe Coppick

Manager of Operations 

Profile

A confident leader and a creative engineer with a wide range of international management experience in networking, systems management, systems administration, configuration management, and business process engineering; Joe Coppick has provided IT Infrastructure and management consulting services to multi-national companies such as Boeing, IBM, Louisiana Pacific, Sequent, Solectron, and Pacific Telecom. Joe is Cisco Certified, trained in the support relational database systems such as Oracle and MySQL, and is an accomplished programmer in Perl, SQL, UNIX (and Linux) shells, and other languages.

Education

Embry-Riddle Aeronautical University

Prescott, Arizona. 1988 to 1992

Bachelor of Science in Aerospace Engineering, Minor in Mathematics.

Experience

WhitePages.com

Seattle, WA. July 2006 to Present

Internet Operations Manager

Managed Internet Operations group, which consists of DBAs, Unix systems administrators, and configuration management engineers responsible for maintaining server and network infrastructure as well as software release management for one of the highest traffic Internet sites. The group manages over 200 physical and virtual machines that handle over 25 million searches per day, with peaks over 600 per second.

  • Responsible for the uptime and response time of whitepages.com front end systems, back-end databases, ad servers, reporting and billing systems. Responsible for emergency response, troubleshooting efforts, and minimization of the impact of unplanned outages.

  • Responsible for ensuring that all team tasks are completed on time within the shifting and conflicting priorities of a dynamic organization.

  • Responsible for team building, hiring, firing and performance reviews for subordinates

  • Responsible for budget of over $1 million per year including estimation, planning, procurement, and implementation of projects within budget and schedule constraints.

  • Responsible for security policy, compliance, and auditing.

  • Acted as a liaison between product development and production operations to define changes in implementations that support on-going software development.

  • Improved deployment times, server utilization and cost efficiency by introducing and integrating server virtualization and SAN technologies and automation of routine administrative tasks.

  • Handled a major data center move without service interruption.


McAfee, inc. (Network Associates, inc.)

Beaverton, OR. August 2003 to June 2006

Development Process Manager, McAfeeMobile

Managed IT Infrastructure group, and also responsible for change management, security, policy, and process for the wireless (cellular) development group.

  • Managed a cross-cultural IT Infrastructure group based in both Oregon and Tokyo, Japan. Group responsibilities included wide area networking, computer server equipment and operation systems, data center operations, facilities, and disaster recovery precautions.

  • Managed off-shore outsourcing companies to provide high quality software and services to domestic and international customers with demanding schedules.

  • Responsible for performance and process compliance, measuring, and reporting. Also managed improvement of these processes to increase quality and repeatability while reducing cycle time.

  • Responsible for management of customer relations (both domestic and international customers) in the area of software quality assurance.

  • Responsible for configuration management and software release management.

  • Specified, evaluated, procured, and implemented defect tracking software and automated testing and reporting tools.

  • Managed vendor relations for infrastructure systems and cellular handset devices.

  • Managed server virtualization, server consolidation, and data center optimization projects.

  • Designed and implemented integrated tools and databases to facilitate team interaction where the team is distributed across America, Asia, and Europe.

  • Evaluated technologies, business processes, and infrastructure of potential acquisition targets; both domestic and foreign.

The Coppick Group

Portland, OR and Kent, WA. April 1996 to August 2003

Founder, Director, Consultant

IT infrastructure and management consulting. Clients included: Boeing, IBM, Louisiana Pacific, Sequent, Solectron, and Pacific Telecom.

  • Provided high performance, high availability TCP/IP and Frame-Relay wide-area network administration, UNIX system administration, as well as Windows NT and Windows 2000 systems administration in enterprise production environments.

  • Analyzed business requirements, recommended and implemented infrastructure solutions to most efficiently meet those requirements.

  • Eleven special recognition awards from Boeing for exceptional work as a consultant.

  • Reviewed procedures, processes, budget, staffing levels, and support contracts to evaluate effectiveness and compliance with the client's overall strategy and business goals.

  • Software configuration management using Rational Clearcase, CVS, RCS, and SCCS tools for revision control and OpenView Software Distributor, and rdist for automated installation, localization, and configuration.

  • Full lifecycle database design and software development in Perl, Perl-DBI, C++, UNIX shells, SQL, PL-SQL and other languages; from UML use cases and requirements gathering through documenting test cases, automated testing scripts, and ongoing support.

  • Managed development implementations for systems management and systems monitoring of Boeing’s production MRM and ERP systems. These systems included HP Openview IT/O, NetIQ, SNMP, ksh and Perl scripts, and C programs to monitor both UNIX and Windows NT systems.

  • Managed automation of software configuration, load and validation testing scripts using Rational PreViewX (similar to Xrunner, winrunner) for Boeing’s production MRM and ERP systems.

  • Managed and led a massive transition to a new operating system for Boeing Data Servers.

  • Designed and implemented Boeing’s web-GUI, RDBMS based tools for configuration management and software release management and to automate complex software installation processes.

  • Managed project for an E-commerce (websphere) system for an IBM startup client

  • Served as the IT infrastructure architect for the post-merger HRM (peoplesoft) system expansion for Solectron/Lucent.

  • Designed and managed disaster recovery plan and data archival system for Louisiana Pacific.

  • Led team meetings and provided guidance to ensure projects progressed on schedule and in line with overall strategy and integrated schedules.

  • Consulted in the development of LP’s High-availability OLTP (lumber) trading floor system and Supported LP’s high-availability Sequent data servers and SUN Solaris servers.

  • Designed redundant, multi-city Interstate TCP/IP network providing Internet services including Bay, Ascend and Cisco router configuration, routing policies and access server configuration.

  • Designed and implemented the mail services, NNTP/NNRP Internet news server, RADIUS authentication servers, Apache server, and Internet domain name system servers for PTI.

  • Level 3 support and software tools development for the Boeing Application Integration services layer including 24x7 on-call support.


Other UNIX System Administration and networking experience dating back to 1989.